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Terms + Conditions



Welcome to the hellomaco website.

This website is operated by Three1Design Pty Ltd. Please read these Terms and Conditions carefully before accessing or using our website, by visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions.

SECTION 1 - Trademarks and Copyright

The trademarks, service marks and logos (the “Trademarks”) used and displayed on this Site are registered and unregistered Trademarks of Three1Design Pty Ltd. The contents on the site are intended solely for personal and non-commercial (except for the purchase of merchandise from the site) use by its users.

You may not reproduce, publish, transmit, modify, display, distribute, create derivative works of, or exploit in any way, in whole or in part, any of the contents of this site, without the prior written permission of Three1Design Pty Ltd.

The hellomaco patents, designs and intellectual property indicated and displayed on this site are the sole property of Three1Design Pty Ltd. We reserve all rights to the IP.


Product prices offered on the Site may vary from other advertised prices due to varying conditions in different geographic markets. The prices displayed on this Web Site are quoted in Australian dollars, please note that most countries have tax included in the price, if not, the tax will be shown on the final invoice. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. For more information regarding shipping please visit our Shipping and Delivery Policy.

Prices and availability of products are subject to change without notice. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Three1Design Pty Ltd reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).


While we will try our best to fulfil all orders, certain hellomaco products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Although we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change without notice. We reserve the right to discontinue any product at any time.


If you purchased a product directly from the site and are not happy with the purchase, we will issue you a refund provided that the item is returned within 30 days of original purchase to us.

All product returns must be returned unused and in a resalable condition, packed in its original packaging, including any accessories, manuals and documentation that shipped with the product. All returns must include a Return Merchandize Authorization (RMA) number, which can be requested by contacting us at:

If the return is not due to merchandize that was damaged prior to your receipt of the merchandise, you will be responsible for the shipping cost back to Three1Design Pty Ltd.

All refunds will be to your original method of payment. If you purchased our products through individual retailers are at the discretion of the individual retailer where the product was purchased.


We at Three1Design Pty Ltd aim to build long-term relationships with our customers, and we will work to resolve any problems you might have with our product. We offer a one-year limited warranty, beginning at the time of purchase (the “Warranty Period”) on all hellomaco products sold. We warrant our products to be free of defects in materials and workmanship during the Warranty Period. This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. We do not warrant, and is not responsible for, any smart phone or other device made by anyone other than Three1Design Pty Ltd.

This limited warranty does not cover damage caused by normal wear and tear, unauthorized modifications, or unreasonable use or neglect.

Please provide a valid proof of purchase in your initial enquiry, such as your order number at, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

Your sole and exclusive remedy for any breach of this limited warranty shall be that Three1Design Pty Ltd shall, at its option and at its cost and expense, and upon return of the defective product in accordance with Three1Design Pty Ltd’s Return Policy, (1) repair the defective product, (2) replace the defective product, or (3) refund to you the amounts paid for the defective product. Claims under this limited warranty must be made in writing within 60 days of the appearance of a defect. The limited warranty set forth in this paragraph gives you specific legal rights, and you may also have other rights which vary from state to state.


We welcome any suggestions and comments. However if, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


Certain content from our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


You expressly agree that your use of, or inability to use, the product is at your sole risk. Please refer to our FAQ section regarding requirements of the Three1Design Pty Ltd.

In no case shall Three1Design Pty Ltd, our directors, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Three1Design Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at