FAQs + Return


HOW MUCH DOES SHIPPING COST?

We provide free shipping to everywhere for orders over AUD $40. 

For orders below AUD $40, the shipping cost is:

  • Regular post (with tracking): Flat rate at AUD $9.90
  • Express post (with tracking): Starts at AUD $29.90

     

    WHERE WILL YOU BE SHIPPING FROM?

    We ship from Australia (Melbourne), and Hong Kong.

    Depending on stock availability, we will ship your order from the most suitable centre.

     

    WHEN WILL MY ORDER SHIP?

    Orders generally ship within 1-2 business days.

     

    WHEN WILL MY ORDER ARRIVE?

    It depends on the shipping options you choose:

    1) Regular Post: 5-20 business days*. 
    2) Express Post: 1-4 business days*.
    *Delay may happen depending on your location or your local customs issue. 

     

    WILL THERE BE ANY CUSTOMS FEES?

    Our shipping will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.

     

    WHAT IS YOUR RETURN POLICY?

    If you purchased a product directly from the site and are not happy with the purchase, we will issue you a refund provided that the item is returned within 30 days of original purchase to our office in Melbourne, Australia. All product returns must be returned unused and in a resalable condition, packed in its original packaging, including any accessories, manuals and documentation that shipped with the product. All returns must include a Return Merchandize Authorization (RMA) number, which can be requested by contacting us at: info@hellomaco.com. If the return is not due to merchandize that was damaged prior to your receipt of the merchandise, you will be responsible for the shipping cost back to us. All refunds will be to your original method of payment. If you purchased our products through individual retailers are at the discretion of the individual retailer where the product was purchased.

     

    WHAT IS THE WARRANTY OF YOUR PRODUCT?

    Please refer to our "Terms + Conditions" section for details.